Below you will find the key information about shipping, returns and exchanges. If you need help, email us at info@borimo.se or call +386 30 602 000.
Order processing
We usually prepare orders within 2–4 business days, Monday to Friday. Once your parcel has been dispatched, you will receive a notification and tracking details, where provided by the carrier.
Shipping costs
The exact shipping cost is shown in your cart or at checkout before payment. It depends on the destination country, the size of your order and its value.
Estimated delivery times
- Slovenia, Croatia and Austria: approximately 5–12 business days
- Germany, Italy and Hungary: approximately 5–15 business days
- Other EU and non-EU countries: approximately 12–20 business days
These times are estimates and may vary due to product availability, public holidays, the carrier or customs procedures.
Returns or exchanges
For online purchases, you may notify us of your withdrawal from the contract within 14 days of receiving the goods. After notifying us, return the item within the following 14 days at the latest. To help us process your return more quickly, include your order number and the completed form in the parcel.
Download the returns form (PDF)- The customer normally pays the return shipping costs when withdrawing from the contract.
- Handle the item only as necessary to establish its nature, characteristics and functioning. The customer may be liable for any reduction in value caused by additional use.
- The right of withdrawal generally does not apply to goods made to your specifications or clearly personalised.
- If the item is damaged, incorrect or does not match your order, contact us as soon as possible and include photos.
This summary does not limit your statutory consumer rights. To start the process, email info@borimo.se.